Software Engineer

Job description

This role of software Engineer

·  Software development and implement applications that support day-to-day operations.
·  Design, develop and implement new integrations.
·  Provide first-level support to end-users, provide application support and troubleshooting on application issues.  Manage, gather, analysis and deploy application improvement or changes.
·  Support Disaster recovery exercises, including responding to level 2 incidents, to diagnose, troubleshoot as well as coordinate with the Application Development team for the successful resolution of issues.
·  Support application deployment initiated by Change Requests, plan and maintain the application environment with the latest patches.

Resource Complexity

·  Subject matter expert providing advice, guidance, knowledge sharing and governance in their areas of expertise (business process, application and technical configuration)
·  Accountable for prioritising own use of time to deliver the workload expected of the role while working within policy and guidelines and applying technical knowledge

Problem Solving

·  Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise
·  Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise
·  Escalate problems according to guidelines
·  Provide technical solutions for deficiencies in process, application configuration and operational procedures

Change

·  Accountable for supporting planning and delivery of change and for recommending change to the process and ways of working based on expert know how
·  Take personal initiative in adapting to change
·  Proactive improvements to operational processes within the platform to meet customer expectations and drive efficiencies

Internal Network

·  Build effective working relationships across relevant teams within platforms and digital
·  Coach & develop peers within your area of expertise
·  Utilise business contacts to get closer to the customer and understand what our customers really want
·  Collaborate with peers across IT to continuously obtain feedback, review and develop new technical solutions and best working practices

External Network

·  Accountable for building and maintaining effective relationships with external subject matter experts and/or suppliers, regulators

Timeframe for decision Making

·  Longest target completion time of a specific task likely to be 3 months
·  Will typically work on projects, larger programmes or teams lasting for a period of 6 months to 2 years

Risk Management and Governance

·  To self -Identify issues arising from controls weaknesses (Inadequate/Ineffective controls) notes from control assessments, risk events/incidents happened
·  To have adequate controls to reduce number of regulator breaches and ensure there are no recurrence events.
·  If you are Compliance Liaison Officer, participate in the quarterly engagement sessions with Risk and Compliance and to conduct quarterly trainings within respective departments

Education Qualifications

·  Undergraduate
·  Tertiary Qualification preferred

Required Capability:

·  Experience in software industry with at least 5 years’ experience in Java, J2EE, Spring Framework and Enterprise Content Management.
·  Experience in following Skills added advantage – HP Exstream, HP Command Center & HP Exstream upgrade.
·  Experience in developing, configuring and architecting HP Exstream. Working with different output formats (AFP, PDF, XML), queues and objects.
·  Experience in production support experience.
·  Experience in supporting Java applications.
·  Knowledge of Agile and waterfall Project Management methodologies
·  3 to 5 years working experience in Life/Health Insurance Domain.
·  Good interpersonal communication and written skills.