Customer Service Expert
Perth (Perth and Kinross) Personal services
Job description
Job Title: Customer Service Expert
Location: Perth
Contract: Permanent
Full Time and Part Time Roles Available
The Role
Are you looking for a challenge in a unique service centre environment where customer is key, and we measure ourselves against our values not targets?
Can you help guide our customers at a time they need us?
Can you get to their real need and help us deliver a personable customer experience?
Do you enjoy working on a wide range of tasks and working in supportive environment?
#notargets #customer #greatcustomerexperience #diverseworkforce #equalopportunites #flexibleworking
Our Perth office is bursting with opportunities for the right like-minded person. You don't need previous industry experience, as a full training programme will help you to learn about our products and customers. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If that is you and you like the look of our team then click to apply for a place at one of our assessment centres.
Responsibilities
Your core role will be dealing with inbound calls from customers for new insurance quotes and servicing their existing home insurance policies. By using listening and communication skills to understand our customers' requirements and meet their expectations. Our training is built around our customers and the Aviva core values (Care More, Never Rest, Kill Complexity, Create Legacy) by taking ownership of each call and investing time in our customers to give them the correct information and outcome.
Essential Skills
- Excellent Communication skills (oral and written)
- Basic IT skills
- Positive attitude
- Customer focused
- Excellent Time Management
- Flexible attitude towards change
Earning Potential
Typically, our full time Customer Service Experts will progress from the starting salary of £17,000 to £18,500 on achieving the initial standard required following training. Your development will continue in the role over time. If you continue to excel in your role you have the potential for your salary to rise up to £22,000. Beyond this, there are numerous opportunities within our business for people with the right skills, behaviours and attitude to be able to continue progression of their career aspirations. Part time Customer Service Expert salary's will be based on a pro-rata basis.
Other Benefits:
- Generous defined contribution pension scheme
- Annual performance related bonus and pay review
- Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days. For part time roles holidays are on a pro-rata basis.
- Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family
- Excellent range of flexible benefits to include a matching share save scheme
Working Pattern
Full time positions are averaged at 35 hours per week with shift patterns covering Monday to Friday 0800-2200 and some weekends Saturday 0800-1800 and Sunday 0900-1700, we are also open bank holidays 1000-1600. You will be required to be flexible within these opening hours. Rotas provided 4 to 6 weeks in advance. Part time roles will be within the business hours.
Training will be provided, and you are required to commit to 3/4 weeks training 0900-1700.
We can't wait to meet you.
Additional Information
One of Aviva's core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
As a disability confident employer we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria' we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme.
Whilst we expect the offered salary to fall within the applicable pay range, any specific offer will be reflective of experience and the market rate for the role.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Martine Harris in the Resourcing team on 0121 234 7652 or email martine.harris@aviva.com