Offers “Aviva”

Expires soon Aviva

Customer Service Expert

  • Bristol (City of Bristol)

Job description



Job Title: Customer Expert
Location: Bristol
Contract: Permanent
Working Hours: Full time position – Average of 35 hours a week. Shift patterns covering the hours of 8:00 - 18:15, Monday to Friday including some Saturdays. 

We have exciting opportunities for Customer Experts to join us at Aviva. Life is full of unexpected twists and turns, but for every situation, Aviva is on hand to make things simple and keep customers protected. Joining one of our teams means you’ll have a vital role to play. At Aviva, every one of our people is an excellent communicator, listener, investigator, and decision maker. Our professionals deal with customer queries with the maximum efficiency and minimum fuss, in an attractive and ever-changing environment.

Please click on the video link for an insight on how we help our customers at their times of need:

https://www.youtube.com/watch?v=a_2i40bgz9g&t=4s

Due to the current COVID-19 restrictions, returning to the office is under ongoing review in accordance with Government guidelines. As a result, you will be working from home until further notice. You must have an appropriate working area, good internet connection and mobile phone signal. We will provide all relevant IT equipment to enable you to work from home.

As and when we are able to return to the office, the base for this role will be at the Aviva Centre office.

What we are looking for:

· 
A great phone manner with the ability to focus on creating meaningful conversations by always ensuring you have empathy whilst building rapport, listening and reacting to the customers needs

· 
Someone who relishes in solving problems through meticulously checking facts and asking questions and is confident in challenging blockages and finding the best way to remove these

· 
Someone who enjoys working and learning with others around them to deliver fantastic customer service

· 
The ability to think about what other digital methods there are for customers in order to make things simple and meet their needs even quicker

· 
A positive, can-do attitude with the ability to have challenging conversations and overcome objections

What will you get for this role?

· 
Starting salary of £17,250 with pay progression steps in place and the potential to increase to £22,000

· 
Generous defined contribution pension scheme

· 
Annual performance related bonus and pay review

· 
Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

· 
Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)

· 
Excellent range of flexible benefits to include a matching share save scheme

· 
Full training and ongoing support will be provided

Earning Potential:

Typically, our Customer Experts will progress from the starting salary of £17,250 on reaching the standard required after training is completed. Your development will continue in the role over time. On average we see people reach an advanced level after 18 months, where salary would rise again to £20,500. You can then continue to excel in the role and become one of our experts in department earning £22,000. Beyond this, there are numerous opportunities within our business for people with the right skills, behaviours and attitude to be able to continue progression of their career aspirations.

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We always ‘Care More’. It’s our thing. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job . Just send us an email once you’ve applied stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online . If you require an alternative method of applying, please give Danielle Stallard-Trueman a call on 0121 234 7614 or send an email to danielle.stallard-trueman@aviva.com .

*As defined in The Equality Act 2010 *. By ‘ minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.

Make every future a success.
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