Claims Case Assessor

Job description

Are you naturally inquisitive, open to challenge and able to simplify ways of working?

As part of our fast-growing Income Protection Claims Team, we are recruiting for a Claims Case Manager.

End your day feeling like you truly helped someone all in the comfort of an encouraging team environment.

Every day at Aviva offers an opportunity to make a difference to our customers lives and through in-team training and mentoring you could be making a difference too. Aviva encourages you to grow and develop, with a great benefits package, many incentives and a well-structured pay progression program.

About the role

The main purpose of this role is to provide a full technical assessment for new and existing individual income protection claims.

You will lead your own portfolio of claims, which may involve complex or sensitive issues. No two cases are alike, and any claim could involve a combination of medical assessment, financial reasoning, rehabilitation to the workplace and counselling skills during a difficult time in our customers’ lives. You will negotiate with customers and explain the reasoning for decisions whilst maintaining a high level of customer service at all times.

Outstanding training will be provided on a 1;1 bases over an initial period, depending on your level of experience, and you will be gradually supported into working effectively on an independent basis.

Key responsibilities

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Manage and develop a relationship with our customers, some of whom may be vulnerable

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Confidently discuss sensitive medical information in depth with customers at an early stage

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Work together with your team to help simplify the claims journey to ensure the best outcomes

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Consult with expert support as appropriate to effectively handle the claim

Skills and Experience required

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Educated to GCSE Level or equivalent, to include English and Maths

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Experience in maintaining relationships either in a work or social environment

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Excellent telephony manner

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Ability to analyse evidence and interpret important points

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Proven ability to work in a team

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Good planning, negotiation and organisational skills

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Flexibility, reliance and desire for continuous personal development

What will you get for this role?

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Salary of £18,000 depending on skills, experience and qualifications

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Generous defined contribution pension scheme

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Annual performance related bonus and pay review

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Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days

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Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family.

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Excellent range of flexible benefits to include a matching share save scheme

We care about the wellbeing of our employees

How you feel at home, work and all aspects of your life are important to us. Our programme – ‘Be Healthy’, ‘Be Mindful’, ‘Be Secure’ and ‘Be Awesome’ supports your physical, mental, financial and social wellbeing.

Here are just a few highlights:

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You’ll be able to download Aviva Digital GP - a 24/7 personal GP service that enables you to get a video consultation with a GP and pharmacy service at the touch of a button

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We offer all UK employees subscriptions to Headspace for FREE

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We have subsidised 70% off the normal gym membership prices, meaning for a reduced monthly fee you will have access to a wide range of fitness venues

Additional Information

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

As a disability confident employer, we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria’ we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Connor McCormack in the Resourcing team on 0121 234 7638 or Connor.McCormack@Aviva.com