Technical Support Engineer

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Responsibilities:

· Control of the internal and external service processes in case of failure
· Identification of appropriate problem-resolution procedures using specific customers information
· Single Point of Contact and Case Owner during execution and monitoring of customers Service Level Agreements
· Technical support and hotline for the assigned products
· Product-related technical support, application assistance and consulting
· On-site support for commissioning and troubleshooting, if necessary
· Coordination in project handling for customer-specific solutions
· Product qualification in terms of benchmarks, system tests and acceptance tests

Requirements:

· Fluent German and English
· Studies in Computer Science or Telecommunications or IT Universityis an advantage
· Advanced computer and IP technology knowledge is an advantage
· Good communication skills
· Dinstinctive customer orientation
· Ability of working in a large team
· Initiative, flexibility and ability to work under pressure
· Situation intuition and analytical skills
· Reliable, systematic, efficient working method

Experience:

· 0-3 years in Telecom, IT services and Technical Support

Employees have the opportunity of professional development byspecializedtrainings organized in the country and abroad, possibility of vocational adaptation in a good working environment and climate.

Compensation and Benefits
A great incentive to join the Atos team is the market competitive range of benefits that the Company provides. In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.