Support Engineer _Service Desk

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Requirements:
1. Language skills:
German - C1
English - B1

2. Technical skills:
basic knowledge about software and hardware
basic network troubleshooting
basic application troubleshooting
knowledge about office products
3. Proven experience in customer support role will be an advantage.
BAWAG PSK Account
L1 Activities:

*First point of contact for the customer’s employees
*Assigning of tickets to the responsible support groups
*Password management (AD, SAP, Alfa/TSO, Lotus Notes, Lotus Notes Web, Norkom)
*Training and troubleshooting for user programs (MS Office Suite, Internet Explorer, Google Chrome, PDF Creator, Lotus Notes, GoToMeeting)
*VPN-Connection/ Mobile Access Portal support
*Printers management (mapping, printer queue clearing, address book management, toner ordering, troubleshooting, creating of onsite support requests)
*Support for bank offices advertising screens (remote fix, checking of advertising content, mapping, creating of onsite support requests)
*Telephony support (landline phones, mobile phones)
*Support for branch bank officers on ATMs troubleshooting, sending of service requests to the external vendor technicians
*Hotline for ATM customers

Your Application
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