Offers “Atos”

days ago Atos

ServiceNow_Discovery Admin_GCM 05

  • Internship
  • Bengaluru (Bangalore Urban)
  • IT development

Job description



Responsibilities / Technical skills: Technically inclined and proven consulting experience as a key technical resource while managing ServiceNow Discovery instances for customers which includes optimizations and day to day operations. 8+ years working in the ITSM or IT services/consulting industry with knowledge of ITIL, minimum foundation level. Good knowledge and understanding of networking aspects. Key skills with MS office products like Excel, Word and Visio. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc). Good project co-ordination skills. Project Management skills will be an added advantage. Will be responsible mostly for understanding the solution design, processes, loading/configuring parameters/data in ServiceNow and troubleshooting issues. Is committed to customer satisfaction and ensures that actions contribute towards a positive experience by the customer. Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles. Communication skills: Strong verbal and written communication skills in English with local and onsite teams Demonstrated interpersonal skills, customer centric attitude, and ability to deal with cultural diversity. Working Experience: Working experience of ITSM tools and solutions. Handling of small projects end to end will be an added advantage. Soft skills: Active listener, respecting other's point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational).Proven team player.