Service Engineer with German language

Job description

BG - Sofia, BG - Bulgaria wide, Bulgaria

• Postuler pour ce poste
Référence 240458
Pays Bulgaria
Région BG - Bulgaria wide
Ville BG - Sofia
Expérience Débutant
Filière Systèmes Réseaux, BDD / Production
Temps de travail Temps plein
Société Atos

Company Information

 Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

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Job Description

 

As an Incident management engineer your role will be of a second level support responsible for the lifecycle of reported or automatically raised incidents and requests. Also including:

 

Key responsibilities :

• Service ticket handling

• Hotline support via telephone and email

• Cooperation in system tests

• Training and workshops for customer and service staff

• Close collaboration with customers and other levels of support

• Root cause analysis of technical problem

• Consulting and planning of Implementation

• Create knowledge management assets

Job Requirements

 
• Technical school or technical university degree

• Knowledge in IT or telecommunication area

• Experience in Windows Server

• Fluent English and good German

• Very good analytical and communication skills

• Motivated team player 

Advantages:

• Knowledge of Information Technology Infrastructure Library (ITIL)  

• VoIP technologies knowledge

• Cisco Certified Network Associate(CCNA) certification

Additional Information

 If you recognize the opportunity to develop professionally in a multinational company, working on projects for world class international companies with skillful co-workers to share experience with, apply today with a CV in English. All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted

Desired profile

Job Requirements

 
· 
Technical school or technical university degree

· 
Knowledge in IT or telecommunication area

· 
Experience in Windows Server

· 
Fluent English and good German

· 
Very good analytical and communication skills

· 
Motivated team player 

Advantages:

· 
Knowledge of Information Technology Infrastructure Library (ITIL)  

· 
VoIP technologies knowledge

· 
Cisco Certified Network Associate(CCNA) certification

Additional Information

 If you recognize the opportunity to develop professionally in a multinational company, working on projects for world class international companies with skillful co-workers to share experience with, apply today with a CV in English. All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted