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Senegal Delivery Operations

  • Dakar (Sénégal)
  • Conception / Génie civil / Génie industriel

Description de l'offre

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Mission:

B&PS Delivery Operations Head is responsible for managing Quality and Cost of services , Operation Performance, Industrialization, People excellence and Implementation of global initiatives (Lean, Automation, Best Practices etc.) across practices

Responsibilities:

▶Establishing governance over Quality and Compliance to defined processes and standard tooling, managing the Cost of services and over-all Operations performance for B&PS Delivery contracts
▶Define Delivery governance and processes and insure compliance
▶Drive standardization & industrialization(Lean, Automation etc.) to create a market differentiation and achieve delivery excellence with respect to cost, quality and reliability
▶Ensure operational performance and initiate corrective actions in case of deviations on by overall management of Back To Green action plans
▶Identify and promote B&PS Global Delivery Best Practices across B&PS GBU/GDC Practices
▶Initiate, mentor and monitor the organizational initiatives and programs
▶Facilitate Operational Excellence, People Excellence within B&PS Global Delivery
▶Sponsors Quality Management System, certification strategy and audits

Interface:

Reporting To:
▶B&PS COO
Reporting In:
▶GD Practice Operations
▶GD Delivery Excellence, KI
▶B&PS Lean
▶GD Automation
▶GD PM & PR
▶GD Transition & Transformation

Objectives:

KPIs
▶Budget, External Revenue, Project Margin, Gross Margin
▶Industrialization Savings (Automation, Offshoring, Productivity, Pyramid Correction, Demand Reduction, Subcontract Rationalization, Overheads)
▶Delivery SLA/KPI , Productivity
▶People KPIs (Headcount , Attrition %)
▶Utilization, Cost of Non Utilization, GCM Pyramid , Avg. GCM, Offshore %
▶CSAT

Interfaces with :
▶GD Support Functions *
▶GD GDE
▶GD Deal Solutioning
▶GD COEs
▶GD PMPR

Your Application
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