Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Technical Requirements 3-5 years of experience with Axway Secure Transport setup and problem resolution running on Linux 3-5 years of experience with IBM Connect:Direct setup and problem resolution running on multiple platforms Activities • Work with Application Development teams to develop, implement, and control high quality batch applications for customers. • Level 2 and 3 Secure Data Transmission problem determination and resolution • Install, configure and troubleshoot Connect:Direct instances on various platforms. • Install, configure and troubleshoot Secure Transport instances on Linux. • Test Connect:Direct software during new installations or upgrades. • Test Secure Transport software during new installations or upgrades. • Monitor change/task and problem/incident queues and take appropriate action via ATOS and client's standard Problem and Change tools, driving problems to resolution to achieve the (SLA) service level agreements. • Drive problems to resolution to achieve the (SLA) service level agreements. • Assist team members with the (RCA) root cause analysis of problems. • Engage with the appropriate support group and coordinate resolution of support issues between OS, database, storage and other teams. • Support Disaster Recovery testing. • Support new business transitions. • Ability to provide training to internal teams supporting Connect Direct and Secure Transport operations work. Ability to provide guidance to client users on Connect:Direct and Secure Transport. • Position requires participation in an on-call rotation. • Position requires working in US business hours. Must have skills • Strong English communication skills required. • Ability to make script modifications to perl & ksh scripts using change control methods. • Strong problem solving ability and skills in developing solutions to customer problems. • Excellent interpersonal, communication, written and organizational skills. • Ability to work under tight time-lines and multi-task. • Exposure to project management principles and techniques. • High level of customer service focus Other Desirable Skills • Experience using ServiceNow • Microsoft Excel • Knowledge of Unix Scripting and Sybase databases helpful.
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.