Offers “Atos”

Filled Atos

SAP Basis Admin_L3 Level

  • Internship
  • Bengaluru (Bangalore Urban)
  • IT development

Offre pourvue !

Job description



SAP Basis Admin_L3 Level

Publish Date: Oct 22, 2020

Location: 

Bangalore, Karnataka, NL
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Company: Atos

Position Summary SAP Basis L3 level Support Mandatory Skills • Strong conceptual Knowledge of SAP Architecture and new dimension products • Master with Oracle Database, DB2 • Master with AIX and Other Unix based OS • Proficient with ABAP & JAVA Stacks, Web Dispatcher, SAP Routers, BI, PI, Solution Manager, BOBJ • Independently perform System Copies, SAP Upgrades, DB Upgrades, Installation • Basic knowledge on new dimension products like Hana , Azzure , AWS etc Role and Responsibilities • First point of escalation contact for customer issues, concerns. • Operation meeting with counterpart (lead country/customer) • Prepare and track the issue logs to Completion • Problem Management : Maintain RCA database and review the RCA, ensure delivery of RCA in agreed timelines & quality • RCA action closure for effectiveness • Pro-active problem management : Analyze the cause of false, recurring tickets and severity 1 incidents and suggest improvements to resolve and avoid recurrence • Participation in Crisis calls • Analysis of Service performance Reports for corrective actions • Perform EHP, Version Upgrades , DB version upgrades, Performance Analysis and tuning , Solution Manager configuration • Train L1/L2 teams • Technical Documentation • Project Planning , Plan Yearly Maintenance Tasks , Cut Over Planning • Expert Analysis with Risk and Mitigation Good to have Skills • Oracle/SQL Database knowledge • HANA, Azzure, AWS • Knowledge of ITIL framework is preferred (incident management, Change management, Problem management) Other details • Primarily working in EUROPE (CET) & NAO Business hours ( EST)