Quality Specialist (Call Center)

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Job Description

Quality Specialist I (Call Center)

Job Requirements

- Speaking and Writing English Level
- Advanced Mid / High (ACTFL) Service Desk
- Call Center Experience Required (Minimum 1 year)
- Candidates must have clear and effective verbal & written communication skills
- Customer Service Experience Required
- Minimum 1 year (Service Desk, Call Center, IT Help Desk )
- Technical Experience Desired, ITIL v3 Experience
- Basic Office Package Knowledge Required
-Windows XP
-Windows Vista
- Windows 7
- Windows 8
- MAC
- Outlook
- Lotus Notes
- Google
- Mobile Device Knowledge
- Blackberry
- IPhone
- IPad
- Android
- Tool and Applications Knowledge Desired:
- AMP Remedy
- Service Now
- Service Center (Peregrine)
- Avaya CMS
- Able to Multi-Task and Handle multiple incoming contacts
- Chat
- Email
- Voice

Your Application
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Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
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