Onsite Support Techniker - Servicecenter (m/f/d)

Job description

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

For our affiliate, TSV EDV-Terminal Service Ges.m.b.H., we are looking for an On-site Support Technician in the Service Center (m/f/d) in Vienna Siemensstrasse .

You will take on a role in a committed team, in continuous development, in mutual exchange and teamwork.

 

Your tasks

 

·  Customer care directly in the service center on site or at the customer (you are the first point of contact)
·  Installation and troubleshooting for end devices (PC and mobile devices)
·  Perform customer trainings and information talks (HW, SW, handling of devices)
·  Support of hardware and standard software
·  Technical telephone support to narrow down the failure mode
·  Issue and return of hardware including data administration
·  Active shaping and optimization of the processes in the working environment 
·  Work on the further development of the service center

Your profile

 

·  Technical training (HTL, technical school or apprenticeship)
·  Good knowledge ofWindows 10 and MS Office
·  after initial job training you are able to identify interdependencies (HW, SW, modules among themselves) and troubleshoot defects with a suitable method
·  Friendly customer-facing appearance and good manners
·  Flexibility and willingness to service different customers
·  Accuracy, reliability and teamplayer
·  Readiness for further training to learn about new technology
·  Spoken and written German and English on C1 level

We offer

 

·  A versatile and challenging area of responsibility in a pleasant working atmosphere, with a highly qualified team
·  An experienced, dynamic team with best customer relationships
·  Mentoring for the first six months and ongoing training
·  Flexible working hours and working models to reconcile work and family
·  Performance-oriented, market-oriented payment and fringe benefits

Depending on your qualifications and professional experience, we offer you an annual gross salary starting at € 27.440,- (full-time). 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.