Expire bientôt Atos

Customer Service Support

  • Timişoara (Municipiul Timişoara)
  • Administration

Description de l'offre

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Job Requirements

· good communication skills, both written and spoken;
· team working skills;
· customer service skills;
· English language - medium level;
· French language mandatory - proficiency level C1;
· Flexibility and availability for shift working schedule, including weekends.

Main responsibilities

· Handles simple and/or less common requests from users or customers in a pleasant and professional manner;
· Following agreed procedures, responds to requests for providing assistance or for processing; operations asked by customers. Acts in order to enable customers to solve their problems;
· By adherence to escalation procedures, promptly allocates unresolved calls as appropriate.

Additional Information

· Overtime may be required to meet project deadlines;
· Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management;
· Solid career plan in place where this role will open other opportunities inside ATOS.

Compensation and Benefits

We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:

• Training and certifications: On-going In-depth training with current and emerging products and technologies;
• Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;

• Compensation: Competitive salary package;
• Extra vacation days;

• Possibility to work from home.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.