Junior IT Support Specialist with French (Warsaw or Bydgoszcz) - Atos - Bydgoszcz - Wizbii

Junior IT Support Specialist with French (Warsaw or Bydgoszcz)

  • Par Atos
  • Bydgoszcz (Polska)
  • Système d'information / Urbanisation des SI

Description de l'offre

About us

· Leader in digital services with 120,000 employees in 73countries
· Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
· Official global IT partner of the Olympic and Paralympic Games
· Awarded with the Great Place to Work certificate for four times
· Almost 5000 people employed in8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz

The role is dedicated for

· French language users eager to develop their communication skills in daily contact with native speakers
· Junior IT enthusiasts having no professional experience but just basic IT background and eagerness to learn and develop in variety of IT areas

As part of our international team located in Warsaw and Bydgoszcz, you will be engaged in supporting our French speaking clients in incident management, your major tasks will include:

· Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
· Delivering professional and prompt service to the clients
· Keeping records of all customers’ enquiries in the reporting system
· Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
· Sending more complex enquiries to the relevant IT Support Team

Apart from the introductory training and the opportunity to improve both your interpersonal and technical skills in daily work, you will gain access to internal and external certified courses, giving you a chance to develop in several directions within the company:

· IT specialist: Windows desktop and server, Office 365, Citrix, Vmware, McAfee, Linux, cloud solutions and all latest upcoming technologies
· Team leader: License 2 Lead, Manager on Duty
· Project manager: PRINCE2, Agile, PMI
· Process manager: ITIL (foundation & intermediate levels), License 2 Deliver

We look for

· Very good (min. B2) spoken French
· Good understanding of English
· Good communication skills and the capacity to work as a true team player
· Problem solving attitude and efficient task management skills
· Basic experience in Windows OS and MS Office
· Working experience is not necessary as on-the-job training will be provided
· Customer service experience will be an asset
· Willingness to work on various shifts (24/7) or business hours

We offer

· Private medical care incl. dental care
· Training and development programs
· Learning foreign languages
· Referral bonus
· Private life and travel insurance
· MyBenefit System
· Commuting contribution
· Worldwide career opportunities

We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website: https://atos.net/pl/polska/gdpr .
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À propos de Atos

A propos d'Atos

Atos SE (Société Européenne), est une entreprise leader de services numériques avec un chiffre d'affaires annuel pro forma de l'ordre de 12 milliards d'euros et environ 100 000 collaborateurs dans 72 pays. Atos fournit à ses clients du monde entier des services de conseil et d'intégration de systèmes, d'infogérance, de Big Data et de Sécurité, d'opérations Cloud et des services transactionnels par l'intermédiaire de Worldline, le leader européen et un acteur mondial dans les services de paiement. Grâce à son expertise technologique et sa connaissance sectorielle pointue, Atos sert des clients dans différents secteurs : Industrie, Distribution, Transports, secteur Public, Santé, Services financiers, Télécoms, Défense et Sécurité, Médias et Services.

Atos déploie les technologies qui accélèrent le développement de ses clients et les aident à réaliser leur vision de l'entreprise du futur. Atos est le partenaire informatique mondial des Jeux Olympiques et Paralympiques. Le Groupe est coté sur le marché Euronext Paris et exerce ses activités sous les marques Atos, Bull, Canopy, Worldline, Atos Consulting, Atos Worldgrid et Unify.

Pour plus d'information : fr.atos.net

About Atos

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

For more information, visit: atos.net

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