Customer Service Advisor with French Language - Atos - Bydgoszcz - Wizbii

Customer Service Advisor with French Language

  • Par Atos
  • Bydgoszcz (Polska)
  • Commerce / Vente
2018-09-21T00:38:04+0000

Description de l'offre

About us

· Leader in digital services with 100,000 employees in 73 countries
· Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
· Official global IT partner of the Olympic and Paralympic Games
· Almost 5000 people employed in 8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Gdansk, Rzeszow, Lodz

Location: Bydgoszcz/Warszawa

Primary Responsibilities:

· Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution.
· Applies understanding and knowledge of information systems products and services to assist users.
· Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems.
· Coordinates referrals to appropriate technical, professional, or service personnel.
· Receives and prioritizes issues and forwards using appropriate escalation procedures.
· All other duties as assigned.

Job Requirements

· Support must be provided in French.
· Good understanding of English.
· Ability to achieve Key Performance Indicator targets.
· Must be a team player.
· Strong problem solving abilities and assertiveness.
· Motivation to learn and work in a service desk environment.
· Willingness to work on various shifts (24/7) or business hours.
· Previous Customer Service / Helpdesk experience is a plus.

We offer

· Private medical care incl. dental care
· Training and development programs
· Learning foreign languages
· Referral bonus
· Private life and travel insurance
· MyBenefit System
· Commuting contribution
· Worldwide career opportunities

We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website: https://atos.net/pl/polska/gdpr .
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À propos de Atos

A propos d'Atos

Atos SE (Société Européenne), est une entreprise leader de services numériques avec un chiffre d'affaires annuel pro forma de l'ordre de 12 milliards d'euros et environ 100 000 collaborateurs dans 72 pays. Atos fournit à ses clients du monde entier des services de conseil et d'intégration de systèmes, d'infogérance, de Big Data et de Sécurité, d'opérations Cloud et des services transactionnels par l'intermédiaire de Worldline, le leader européen et un acteur mondial dans les services de paiement. Grâce à son expertise technologique et sa connaissance sectorielle pointue, Atos sert des clients dans différents secteurs : Industrie, Distribution, Transports, secteur Public, Santé, Services financiers, Télécoms, Défense et Sécurité, Médias et Services.

Atos déploie les technologies qui accélèrent le développement de ses clients et les aident à réaliser leur vision de l'entreprise du futur. Atos est le partenaire informatique mondial des Jeux Olympiques et Paralympiques. Le Groupe est coté sur le marché Euronext Paris et exerce ses activités sous les marques Atos, Bull, Canopy, Worldline, Atos Consulting, Atos Worldgrid et Unify.

Pour plus d'information : fr.atos.net

About Atos

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

For more information, visit: atos.net

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