Applications Support Analyst equensWorldline Belgium

Job description

equensWorldline is one of the leading and most innovative payment service providers in Europe. As experts in financial processing and software licensing we provide services to fulfill all needs of the dynamic European payments market. Innovation is high on our agenda, as the payments industry is rapidly evolving. That’s why we foster the development of new and innovative solutions, such as instant payments, contactless payments, mobile payment solutions and digital identity services, allowing our clients to cater for the shifting needs and increasing demands of their customers. Each year we process billions of payments, point-of-sale and ATM transactions. Obviously, all those transactions must be processed seamlessly, securely and efficiently. And that’s what we do.

Being a central pillar of the Worldline Group, it’s our ambition to support our clients in keeping up with the rapidly shifting needs and increasing demands of their customers. A challenging job, as the European payments market – and therefore also our organization – is subject to continuous change. equensWorldline is a truly European company with office locations in multiple countries and a broad, international client base in numerous countries across Europe. We are part of the wider Atos Group.

The 2ndLine Applications Support Analyst will be involved with the rest of the team members focusing on operability, incident and problem management, and making necessary design improvements to eliminate unplanned downtime due to technical problems in order to achieve a maximum of productivity. He/She understands and analyses incidents and problems, finds and implements solutions in order to maintain production continuity and communicates this in a structured and clear manner to the business and technical stakeholders. Capable to perfom impact analysis, not only technical but also functional, able to explain complex and technical matters in a clear and concise way to non technical people and/or clients. He/She initiates improvement actions (outcome of problem anaylis) and participates actively in this.

He/She is also involved in the deployment to production of the different software/configuration and infrastructure components. Therefore, he ensures compliancy with departmental policies (i.e. change control, IT security standards, release management, incident management).

We are very interested in individuals who have a track record of finding creative solutions to unique and complex problems, and who will thrive in challenging situations. Having a high sense of responsibility, is one of your major qualities.

Incident/Problem management requires analytical and solution driven skills. You work both independently and in a team environment. As a team player you share your knowledge with your team members. You will demonstrate the ability to prioritize, meet deadlines and manage changing priorities. In the production environment you work organized, orderly, flexible and you are willing to work outside the normal business hours and on a number of planned week-end days. You are occasionally willing to work under high pressure and in these circumstances you stay calm and diplomatic in order to be as helpful as possible.

He/She is required, after practical training, to be on-call on a rotating basis throughout the year.

Application Domains

· Acquiring back-office : Transaction batches, (E-)Statements, merchant payments,

Transaction loaders, etc…..

· BCMC_Emv Back-office, Mini-abo, Bpf file processing, Automated Collection, Multilot processing, etc..
· Clearing & Settlement Intl and local schemes (Visa/Mcard/Bcmc/Cup, Diners, Amex, Etc), Casper
· I2P services, Bpf-issuing, Stet financial interfaces, for Bcmc and other schemes
· Acns-services, Inpaga services
· Edit package-Visa processing solution

Profile :

· Education : Master or Bachelor degree in IT, Electronics or Industrial Engineering or related by experience
· Service- and result oriented
· Strong willingness to learn and capable to acquire autonomously knowledge with minimal input.
· Team working, procedure respectful, flexible, accurate and stress resistant
· Ability to work autonomously and take initiative
· Good communication, listening and interpersonal skills
· Pro-active behavior, problem solving attitude with extensive analysis experience
· Flexible
· Knowledge of ITIL processes
· Willing to be on-call
· Stress resistant and able to work under time pressure to meet deadlines.
· Proficient in English, good verbal and written Dutch or French communication skills and basic understanding of the other language

Technical skills :

· Knowledge and/or experience with Unix/Linux/Open VMS
· Knowledge of XML / XSD (XMLSPY tool)
· Knowledge of Oracle
· Knowledge and experience with Sql, capable of writing queries
· Knowledge of MQ series + Active MQ
· Knowledge and/or experience with scripting (shell/bash), JCL, DCL, Python
· Knowledge and/or experience with automation (\$Universe, TWS, CA, Crontab, etc)
· Knowledge and/or experience with programming languages is a pluspoint (Cobol, Java, C, C#, C++, Perl)

Why work at equensWorldline?
Our culture is informal. Within our company, teamwork and clarity are very important, as well as customer-focus and a result-oriented approach. And of course…pleasure in our work! We work closely together with our colleagues in the different countries. English is our common language. As a result you really experience that you are part of a European, international company.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
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