Application Integration & Support Engineer

Job description

equensWorldline is one of the leading and most innovative payment service providers in Europe. As experts in financial processing and software licensing we provide services to fulfill all needs of the dynamic European payments market. Besides traditional payment services our platforms are also geared for mobile payments, instant payments, e-payments, e-mandates and e-identity transactions. Each year we process billions of payments, point-of-sale and ATM transactions per year. Obviously, all those transactions must be processed seamlessly, securely and efficiently. And that’s what we do.

Being a central pillar of the Worldline Group, it’s our ambition to support our clients in keeping up with the rapidly shifting needs and increasing demands of their customers. A challenging job, as the European payments market – and therefore also our organization – is subject to continuous change. equensWorldline is a truly European company with office locations in multiple countries and a broad, international client base in numerous countries across Europe. We are part of the wider Atos Group.

As an Application & Integration Support Engineer within the Issuing/Acquiring Belgium team of the EW Service Operations department you will be using your technologies, systems and DBA engineering skills to integrate, deploy and support the solutions running on the Global Payment platforms hosted by EquensWorldline.

The Application & Integration Support Engineer plays a crucial role in the integration of the technical components and the rapid restore of payment services.He or she relies strongly on a wide variety of skills like: quick thinking; problem analysis; problem solving, performance analysis; prioritization; good and timely communication, as well as having a broad understanding of the entire technology stack of application servers; message oriented middleware; database systems and network technologies.

Work schedule: business hours, with option to participate in a 24/7 on call support + occasional planned interventions outside business hours

Key responsibilities

•Acquire profound knowledge of new and existing business services and its related application(s) and their underlying infrastructure and supporting technologies within your domain

•Contribute to the build; configuration; integration and deployment to production of the different software and infrastructure components

•Contribute to Project Production readiness assessment or review

•Contribute in the trouble shooting and resolution process to provide a rapid restore or service recovery.

•Perform detailed analysis at application and/or infrastructure level in case of incidents and problems, mainly at application level

•Interact with various internal Monitoring, Operations and Development support functions to resolve production issues or to redesign/refine processes, procedures, delivery mechanisms and support models

•Identify and develop tools, techniques and procedures for improving the alarming, performance, availability and reliability of applications

•Identify Single Point of Failure both at application and infrastructure level

•Work to provide services to agreed SLA’s and OLA’s

•Ensure compliance with departmental policies (i.e. change control, IT security standards, release management, incident management)

•Review application support documentation

•Contribute to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability

Skills:

· Strong analytical skills
· Strong problem solving skills
· Service- and result driven
· Ability to work autonomously
· Accurate; assertive, pro-active and persistant
· Good communication and interpersonal skills
· Stress resistant and ability to adapt to tight deadlines and dynamically changing priorities
· Flexible
· Ability to collaborate with multiple teams at an international scale (France; Germany; India)
· Communication skills: Good verbal and written English; basic understanding of Dutch & French

Why work at equensWorldline?
Our culture is informal. Within our company, teamwork and clarity are very important, as well as customer-focus and a result-oriented approach. And of course…pleasure in our work! We work closely together with our colleagues in the different countries. English is our common language. As a result you really experience that you are part of a European, international company.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.