AMO Analyst

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

The purpose of the role is to consistently provide high-level support and analysis to employees delivering Account and Program Management services to Atos clients. Employees in this role must be brilliant at the basics and display behaviours highly valued by our clients, especially task ownership, proactivity, and detailed analysis.

Provides support to Account Service Teams in the following key areas:

- Maintain generic account/program management standards, processes and procedures and make and implement suggestions for improvement, where appropriate;
- Support the setting up of individual account/program processes and procedures;
- Support the use of risk and issues tracking and analysis tools and techniques;
- Evaluate account/program performance against metrics and financial measures and report these to management;
- Servicing of account/program control boards, assurance teams and quality review meetings;
- Administration of change control including use of tools
- Produces real time and accurate reporting where required
- Other duties as assigned by AMO Manager

Essential:
- Familiar with the Atos account/project lifecycle and ICT projects;
- Proven ability to work as part of a dedicated team and to take instruction
- Aware of project management tools by automating mechanical tasks, scheduling, resourcing and time recording
- Proven knowledge of change management and an understanding of change management terminology
- Familiar with standard risks and issues in an account/project
- Experience with understanding the metrics associated with a problem and identifying suitable solutions to this problem
- Strong skills in the manipulation of data and the use of formulas in Microsoft Excel
- Continuous Improvement / Process and Service Improvement: Identify resolution gaps
- WIllingness to work flexible schedules

Required:
- Excellent Customer Service Skills
- Capable of working with people from many cultures
- Excellent verbal and written communication skills
- Experienced user of MS Office (Excel, Outlook, Powerpoint, Word) & internet browsers
- Experienced level use of MS Project or Visio
- Capable of working with stakeholders at all levels, internally and externally
- Experience with storing documents on SharePoint
- Use of Skype/Circuit

Your Application
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