Training Specialist - Customer Service (Training )

Job description

DESCRIPTION

Amazon is seeking an English and Arabic speaking training specialist for its Customer Service department. Responsible for developing, delivering, and organizing training programs. The Training Specialist must build effective working relationships with our stakeholders in other teams and with relevant roles in the CS Training Team .Training support will span over new hire associates and seasoned associates and team leads in the organization. The candidate will deliver results alongside a team of regional trainers.

This role will be based out of Amazon Amman Facility.

Desired profile

BASIC QUALIFICATIONS

A Completed Bachelor’s degree.
- Experience of 2.5 to 5 years in the similar industry with required exposure (Customer Service)
- A trainer certification from a certified institution, though not necessary, would be preferred·
- Fluent English and Arabic (spoken and written).
- 1 year+ experience developing training content of individual training titles and training programs (mainly content design, framework of the program, defining success metrics and strategy for measuring the impact of the training).
- Ability and skill to develop training modules in Arabic and English.
2 years+ proven track record of facilitating training courses (process or system related, soft skills)
- Strong presentation skills and a dynamic personality.
- Excellent interpersonal and communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining complex topics and collaborating with subject matter experts and managers.
- Excellent coordination, classroom management and organization skills.
- Strong command of MS Office including PowerPoint, Excel, SharePoint, Word.
- Ability to use multiple learning methods and act as a consultant when choosing an appropriate method for addressing a need.
- Analytical approach to analyzing customers’ training needs and demonstrated customer obsession.
- Ability to adapt well to fast-paced environment with changing circumstances, direction, and strategy.
- A global mind-set, cultural sensitivity, and the ability to relate to and work effectively across cultures.