Training & Quality Manager

Job description

DESCRIPTION

Here's your chance to work as a Training & Quality Manager with the Finance Operations Team. This is a highly visible position with significant customer impact.

In this role, you will work closely with our customers to craft training programs that will drive adoption and common best practices across FinOps Support Centers. You will assist customers to understand their training requirements, develop detailed training proposals and manage the flawless execution of training plans. This is a great opportunity to combine your passion for teaching, learning and leveraging cross functional expertise

You will have excellent communication skills and proven training experience, ideally in the Finance Training sector. To be successful in this position, you must be a self-starter who is prepared to Think Big and Dive Deep.

Key Expectation
·Do the need evaluation, design and develop the training roadmap for all the current processes and sub processes in the Business including the documentation, execution and measurement structures.
· Own the Learning and Development framework- Creation, documentation, execution and measurement structures.
· Lead the Process Audit team and the Quality Check structure and framework for the business. Adapt the current process and identify improvement areas and execute on the same.
· Responsible for building Process Knowledge Test (PKT) for each of the areas in Finance Operations, keep the same updated. Create refresher training's (classroom, online) basis the identified gaps by Audit /Ops team.
· Work with Operations team / Transitions Teams and Business partners on designing and implementing Learning Path for the new processes.
· Conduct Training Needs Assessments with key customers
· Design and execute Ready for Process (RFP) and Certified Domain Expert (CDE) program for each of the area of Finance Operations.
· Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
· Work with Operations Team/HR Business Partner/L&D Team in identifying soft skills training requirements and tailor programs
· Drive innovation on learning curve optimization and drive them by partnering with the Operations Team, conduct surveys to identify training needs based on projected production processes, changes, and other factors.
· Identify Cross Training opportunities along with the operations team and own and drive a structure to execute and implement.
· Develop the selection and evaluation process for emerging leaders on identified core competencies. Create the training structure and mechanism to develop the competencies for the same.
· Develop and execute on measurement and reporting structure and dashboard for the Training and Audit Process.
· Develop and define the Goals and deliverables for the Training and Audit team and lead and give directions to the team members to achieve the same including efficiency and timeliness.
· Publish and drive Training calendar for the Business.
· Own the On-boarding Process for L&D for completion of all mandatory Amazon training requirements for new joinees, Conduct orientation sessions and arrange on-the-job training for new hires.
· Planning and budgeting exercise for the training and audit function.

Desired profile

BASIC QUALIFICATIONS

Bachelors Degree with 10 or more years post-qualification experience of business experience in areas of Learning and Development (Finance background is preferred ) Or Operations Experience in F&A domain
· Past experience in leading L& D function for a Large Organization in Finance & Accounting, BPO or ITES industry (Retail industry is preferred).
· Exposure to Process Audit framework and mechanism( Leading an audit function an added plus)
· Strong Customer focus. (both Internal / External)
· A work ethic based on a strong desire to exceed expectations.
· Proven ability to build strong working relationships, internal and external to the organization.
· Experience in implementing organization wide change.
· Strong presentation and facilitation skills.
· Strong organization skills
· Prior experience in the field of course design, content development and learning styles.
· Working knowledge of current and emerging training tools and learning aids
· Demonstrates effective communication skills both orally and in written form, through a clear statement of objectives, findings and recommendations.
· Ability to lead teams and manage cross functions ( Training , Learning and development , Process Audit)
. Work in shifting schedules including night shift
. Work during Holidays as may be required by the Company