Tuesday - 09/25/18 - AWS Premium Support Networking Reception - Cloud Support Engineer (SCD)

Job description

DESCRIPTION

Cloud Support Engineer - Storage & Content Delivery

AWS Premium Support is hosting a limited invitation networking event for candidates that are interested in joining our team as a Cloud Support Engineer or Associate. This event will be on Tuesday, September 25th, at 6PM EDT until 8PM EDT in Herndon, Virginia (near Dulles International Airport).

Join us to learn more about Premium Support, the problems we solve, and the customers that we help each day. You'll meet with managers and engineers from our various product profiles along with our site leadership team. We will serve light appetizers with a selection of non-alcoholic and alcoholic beverages.

Because of limited space interested individuals should apply to this event posting with an up-to-date resume. Our event recruiting team will then review all entries and send an invite with more information to selected candidates.

If you are interested in a position with Premium Support, but are unable to attend the networking event, please apply and notify the recruiting team when they reach out..

Responsibilities:

The AWS Premium Support team is seeking engineers that enjoy solving problems and working directly with customers. This role supports our services that focus on Storage and Content Delivery technologies including S3, SES, CloudFront, Storage Gateway, Elastic Transcoder, Glacier, Snowball and Media Services. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

· Work on critical, highly complex customer problems that will span multiple AWS services.
· Troubleshoot application deployments, recreate customer issues, and build proof of concept applications.
· Dive deep to resolve problems at their root, looking for failure patterns and suggest fixes.
· Apply advanced troubleshooting techniques to provide unique solutions depending on customer use cases.
· Leverage your extensive support experience to work with internal AWS teams on improving our services.
· Drive projects that improve support-related processes and our customers' technical support experience.
· Drive customer communication during critical events

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
· Experience with Linux or Windows system administration
· Experience with web-based services and applications, Apache, Tomcat etc.
· Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, TCP
· Experience operating and troubleshooting email services and SMTP

Experience In Either:

Storage:
· Understanding of Software Defined Storage (SDS) and Content Delivery Networks
· Good knowledge of storage protocols: iSCSI, NFS, CIFS, SMB
· Experience troubleshooting file system, block and object storage
· Knowledge of large-scale storage architectures and backup/DR strategies
· Experience troubleshooting file system, block, and object storage
OR

Content Delivery/Media:
· Understanding of Content Delivery Networks
· Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
· Experience working with REST API based services