Technical Subject Matter Expert

Job description

This role will provide Level 3/Subject Matter Expert Steady State support for IBM's BaaS managed backup customers. This position leads the technical resolution of customer and IBM backup infrastructure problems after transition to steady state. This is done through knowledge of backup platforms, storage devices and ability to troubleshoot complex issues. The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status. The focus of this role is for a specific dedicated customer in the financial sector and Level 3 support skills with Avamar, TSM/Spectrum Protect and Data Domain are needed. The position requires the ability to develop solutions to stabilize customer environments. The position needs basic know-how of local area network components to support problem resolutions. The job also involves leading communication between technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction.

Auto req ID

194675BR
Required Education

High School Diploma/GED
Role ( Job Role )

Systems Administrator
State / Province

MISSOURI
Primary job category

Technical Specialist
Company

(0147) International Business Machines Corporation
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

COLUMBIA
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Level 3/Subject Matter Expert skills in Spectrum Protect/TSM (3+ years). Level 2 skills in Avamar (3+ years). Level 2 skills in DataDomain (1+ year). Ability to drive solutions in backup and recovery space (3+ years). Ability to work effectively with multiple internal and external stakeholders for a demanding client (3+ years).

Country/Region

United States
Preferred Technical and Professional Experience

Preferred skills around Windows, Linux, AIX, Solaris OS, DB/2, Oracle, Exchange, and SQL (all 1-3 years)

Secondary Job Category

Technical Services Specialist
Eligibility Requirements

*
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire