Sr. Support Engineer - Consumer Cloud Access

Job description

DESCRIPTION

Would you like to work on one of the world's largest transactional distributed systems? How about working with customers and peers from the entire range of Amazon's business on cool new features? Whether you're passionate about building highly scalable and reliable systems or a software developer who likes to solve business problems, Consumer Cloud Access is the place for you.

Consumer Cloud Access is responsible for protecting customer and corporate data across all of Amazon, whether it's the retail website, Alexa, Kindle or AWS, we secure the data. Every aspect of our business interacts with our systems, if our systems are not up and running the company stops, and if we're not rapidly delivering new, easy to use features the whole company slows down. We're at the intersection of can never go down, and need to move at agile, internet speed. We're connected to all aspects of Amazon's business. Including enabling the next generation of retail services on AWS infrastructure.

We are looking for software engineers who thrive on complex problems and relish the challenge of operating a complex and mission critical system under extreme loads. Our system responds to millions of service requests per minute. We do security software for high availability systems. We make it easy for our internal customers to follow security best practices. Do you think you are up to the challenge? Or would you like to learn more and stretch your skills and career?

We're looking for people who are smart and can get things done, though the following skill sets provide a good foundation for a quick ramp up to being productive in our Java, Linux and AWS based environment. We're looking for a range of experience, from brilliant and motivated new college graduates to technical leaders with the scars and battle-tested wisdom.
· You own support activities for services in the team and regularly work with dev peers to establish and improve service support.
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· You read and understand complex application code and make approved code fixes to resolve support issues.
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· You create and interpret metrics that measure support success and service performance.
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· You help develop and refine operational policies and procedures used by your team and internal customers.
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· You participate fully and constructively in the planning of your team's work.
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· You write simple and efficient tools to improve operational efficiency.
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· You contribute to design and development of support tools using software engineering best practices.
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· You mentor other Support Engineers and are involved in hiring.

Desired profile

BASIC QUALIFICATIONS

• Candidates must have a Bachelor in Computer Science Engineering or related field.
• Candidates must have 3+ industry experience under a software engineering role
• Excellent problem solving skills.
• Be able to write Amazon quality code in scripting languages - preferably in Ruby/Python in a Linux environment.
• Candidate must have good written and oral communication skills, be a fast learner and have the ability to adapt quickly to a fast-paced development environment.