Software Support Engineer - Amazon - Chennai - Wizbii

Software Support Engineer

  • Par Amazon
  • Chennai (India)
  • Ingénierie / Gestion de production
2018-10-12T00:42:33+0000

Description de l'offre

DESCRIPTION

The Amazon Kindle Reader Engineering Support team provides production engineering support and support tool development. You will be responsible for troubleshooting issues, monitoring services and building tools related to the Kindle Reader. You will work with development teams and product release teams to coordinate and software fixes and deployments.

Some of the key job functions:
· Troubleshooting of technical issues covering multiple products, features and production services
· Work on operations and maintenance driven coding projects, primarily in Perl, Python, Java, shell scripts, and web technologies
· Develop tools to aid operations and maintenance
· Build and support BI reporting using big data platform and SQL
· Work with the global support team (Seattle, USA and Chennai, India) for handing-off or taking over active support issues
· Creating a team specific knowledge base
· Assist in preparation and launching of new device or software products
· Participate in an oncall rotation supporting issues 12 hours a day 7 days a week

Profil recherché

BASIC QUALIFICATIONS

· B.S. in Computer Science, Engineering or a related technical field
· 2+ years of troubleshooting and root causing software, hardware, network or other technical issues
· 2+ years of experience in Perl, Python, Shell scripting or equivalent programming language
· 1+ years of experience in Linux operating system

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