Amazon's Customer Service team is top ranked for developing solutions because we are passionate about our customers and giving our Associates all the high quality tools needed to provide world class care. We are seeking Software Engineers deeply committed to ensuring that our thousands of agents worldwide will have the high volume and high availability systems needed to support retail, merchant, digital, and Kindle product lines.
Our team is working towards building self service solution for Amazon Customers to solve their issues with an automated workflows to allow us to scale with the number of customers that use our marketplaces every day.
We are looking for strong software development engineers who are results-oriented, data driven, innovative and passionate at creating new comprehensive customer engagement services/solutions. You'll work on cutting edge technology such as machine learning and natural language processing and understanding to build the world's most innovative customer experience solutions.
As a member of our team, you will design, build and deliver technology that directly impacts thousands of global employees. You will work directly with software connected to almost all of the systems in Amazon. You will have the opportunity to provide direction to our businesses and guide the design of our systems based on realistic time lines and resource constraints. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's issues with self-service. If you have a passion for making customers happy, we want you here.