Amazon's mission is to be ‘Earth's most customer-centric company', and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 15 languages (and growing).
The CS Product and Technology organization powers CS by developing customer-facing products to help customers resolve their issue before reaching out to a human Customer Service Associate (CSA). If the customers do reach out to a CSA, we aspire to ensure that the contact is handled seamlessly and elegantly.
As a Software Development Engineer, you influence the future for the components and systems you build from inception to execution. You design, plan, engineer, test, release, and support critical software systems. You apply algorithms and security practices to construct Operating System Components, Services, Tools, Workflows, and Monitoring Solutions that secure our devices from malware, and communications from malicious eavesdroppers. You will make a difference in this space for the thousands of representatives who use our tool and the millions of customers they support.
Amazon is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ideal candidate profile
· Bachelor's degree in computer science or a related field
· 3+ years of experience using C++ and/or Java
· Strong problem solving and analytical abilities