Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create? Work hard. Have fun. Make history.
We are seeking a highly motivated Quality Assurance Technician (QAT) to join our Devices team. The ideal candidate will be flexible, detail-oriented, and skilled at working with internal customers (Hardware, Software, Product teams) for tool testing and provide technical support to teams. As a QAT on the team, you will champion the quality of our features in our development pipeline using both automated and manual tests, reporting and verifying defects, and signing-off on features and release candidates
· Work with hardware and software teams to create test plans and test cases
· Running test cases on devices – such as executing use case scenario based testing.
· Write, read, run, and enhance test scripts in collaboration with Software teams
· Execute test cases in the field and interpret and report testing results, and be a vocal proponent for quality in every phase of the development process
· Find, isolate, document, regress, and track bugs through resolution
· Travel to different locations in bay area and others to support collection
· Support projects including setup and verification of all system components, trouble-shooting during set-up and live sessions, and ensure integrity and upload, metrics reporting tasks and processes, and document best practices
· Provide technical support to the field operation or trials team.
· Apply knowledge of wireless and networking technologies, mobile devices, and quality assurance practices to ensure that connected devices meet all target requirements
· Gaining knowledge of the features and detailed functional requirements of the work well enough to execute your assigned tests
· Lift 3-40 lbs. of weight, with or without reasonable accommodation, if and when needed to test and move devices
· May need to shift working hours or dates depending on the project needs
· Excellent and proven Troubleshooting skills
· Experience working with Hardware and Software teams for setting up, testing, and troubleshooting prototype devices
· Experience configuring, deploying and testing software updates including ability to identify issues and escalate to development as appropriate
· Experience coding and scripting in python/perl/BASH
· Experience with Ubuntu
· Experience in running user trials, beta, field testing or collecting customer feedback.
· Familiar with Jenkins build Automation Environment
· Familiarity with Wi-Fi, Bluetooth, and networking
· Hands-on experience in testing /Android-based devices
· Proven track record of using to analyze issues, make decisions, and generate various solutions
· Excellent communication and interpersonal skills
· Exceptional attention to detail, ability to follow through, and strong organizational skills
Lab126 is part of the Amazon.com, Inc. group of companies and is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us
Ideal candidate profile
· Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent work experience
· 2+ years of software QA testing experience with writing the test plans, use cases, and issue reports
· Experience testing in a Consumer Electronics lab or field environment
· Experience in /Unix environment