Offers “Amazon”

Expires soon Amazon

Merchant/Partner Support Associate

  • Bangalore (Bangalore Urban)
  • Community management

Job description



DESCRIPTION

Amazon Pay in India is redefining how millions of Amazon customers can pay for their everyday use cases by becoming the most trusted, accessible, frictionless and ubiquitous payments system, preferred by them across a wide range of use cases and contexts. To achieve that, we are embarking on building a wide merchant network across categories in the Offline space who will sign up to accept Amazon Pay.
This would need controlled inputs at all stages of a merchant lifecycle - pre, during and post onboarding would be crucial. We are looking to hire a talented Merchant Program Associate who would help us effectively program manage across all stakeholders from internal teams to external partners.
· Program manage the entire offline merchant acceptance initiatives and anchor the roadmap ·
Liaise with all internal stakeholders to continuously track merchant initiatives · Be the single point of co-ordination for all external stakeholders and partners · Support and enable external partners with all operational requirements including contracting support, data/reporting inputs, invoicing inputs etc.
Ensure timely follow-up with internal support functions (Ops/Marketing/Product/CI/Finance etc.) on agreed deliverables on weekly/monthly level.
Own key merchant tracks such as merchant audit, merchant branding, merchant insights, merchant cashbacks, merchant communication plan etc.

Desired profile



BASIC QUALIFICATIONS

Educated to a degree in a business or in a technical discipline · Demonstrated track record of success in sales & operations role · Passionate about digital payments and understanding customer pain points. Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner, and strong ability to handle objections ·

Desire to work in a fast-paced, challenging environment

Make every future a success.
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