Account Manager Internship

Job description

DESCRIPTION

We are looking for a talented young professional to join the disruptive Amazon Pay business for a 6 month paid internship in our European Headquarters in Luxembourg to start as soon as possible

Amazon aims to be the most customer-focused company on earth, and we want to help customers find and buy the products they want on the internet. That's why we created Amazon Pay (http://pay.amazon.com/uk), and we are actively driving its growth in Europe.

In this context, Amazon Payments Europe SCA is looking for a talented, passionate and confident Intern for our Merchant Onboarding Team. Besides learning about our business and working in exciting projects, you will get in contact with our merchants, and assist them during their onboarding, the mandatory KYC/Customer Due Diligence process and launch.

Additionally, you will have a lot of opportunities to learn more about the fascinating payments ecosystem and will be able to give input to our ACES program to strengthen customer excellence. Not to forget about the chance to join the Amazonian culture with fun activities, events and opportunities for networking.

Responsibilities

· Actively contacting registered Amazon Pay merchants when they seem to be inactive or stuck somewhere in the onboarding process. Assist them with the verification process when explanation is needed
· Identify, report and act on observed areas for improvement of merchant success, based on merchant anecdotes or data analysis
· Assisting with merchant communication during Amazon Pay critical launches and support or marketing events
· Assist the team in pre-sales user experience mock ups creation shared with the merchants and lead generation
· Consistently review user experience across our merchants base in order to guarantee integration success
· Develop content creation to enable quicker merchant launches
· Act as a Payments evangelist in the leading edge of this growing industry.

Desired profile

BASIC QUALIFICATIONS

· Excellent oral and written communication skills.
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· Enjoying helping customers, even if the request is difficult to understand or implement.
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· Ability to work in a fast paced work environment.
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· Ability to understand issues and translate them into action items for the resolution.
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· Ability to summarize technical and non-technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
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· Fluency in English. Any additional languages are a plus
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· Currently enrolled in a bachelor or master degree or recently graduated