Marketing Response Center Rep, AWS

Job description

DESCRIPTION

AMAZON Web Services – Marketing Response Center Rep – Marketing, HKT
(Located in Hong Kong)

Amazon Web Services (AWS) is a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of enterprise, government and start-up business and organizations in over 190 countries around the world. Launched in 2006, Amazon Web Services officially began offering developer customers access to web services – now widely known as cloud computing – based on Amazon's own back-end technology platform.

Using AWS, developers and businesses across all sizes can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. AWS cloud helps customers save substantial costs and time by eliminating their day-to-day management hassle of running their physical datacenters so that they can focus on their core competence. We have a team of personnel who educate and support our customers in the best practices of using cloud services. The team at AWS is committed to providing developers and businesses with tools and services to make their business agile and more efficient.

We are looking for a talented individual with experience running inbound demand generation and lead management campaigns, to join a new team targeted with increasing the quality of Inbound Leads through targeted profiling and lead nurturing activities.

In this new role, you work with a highly talented and dynamic team, targeting existing Leads with campaigns and information designed to improve the lead quality and sales conversion rates.

Roles & Responsibilities:
1. Work as part of the Inbound/ Lead Nurturing team to:
1. Build a stronger AWS Lead Database by profiling/ researching existing AWS leads to create a detailed view of the customer's need for cloud technology and the sales opportunity
2. Nurture leads with information/ campaigns to increase their understanding of the AWS portfolio, the value proposition and relevant use cases for AWS services
3. Move leads from warm or little Interest to active interest; Education to Consideration.
1. Through nurture efforts, create higher value leads which for higher sales conversion rates
2. Work closely with multiple stakeholders to achieve campaign goals while ensuring internal and external customer satisfaction.

Desired profile

Qualifications
· Bachelor's degree required, a technical background in engineering, computer science, or MIS a plus.
· 1-3 years of call center, telemarketing, and business development related.
· Excellent oral and written communication skills in Cantonese, Mandarin & English.
· Experience working in a fast-paced and highly cross-functional organization. Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast.
· Experience in a business-to-business (B2B) environment, high-tech products/services preferred.
· Proficiency with Salesforce.com CRM application would be plus.

BASIC QUALIFICATIONS

· Bachelor's degree required, a technical background in engineering, computer science, or MIS a plus.
· 1-3 years of call center, telemarketing, and business development related.
· Excellent oral and written communication skills in Cantonese, Mandarin & English.
· Experience working in a fast-paced and highly cross-functional organization. Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast.