Knowledge Engineer

Job description

DESCRIPTION

Alexa is the Amazon cloud service that powers devices like Echo and FireTV – Amazon's groundbreaking devices designed around voice. The Graphiq Team that is part of Alexa Information Team combines natural language understanding, large volume of structured knowledge, and natural language generation to answer our customers' questions in the most natural way possible.

Knowledge retrieval has always served as one of the key enablers for technological advancements, and has evolved immensely over the past few centuries. Many believe that we are on the verge of another revolution in this space with the advent of voice-forward assistants. We are looking for extremely motivated and capable people to help us shape this nascent industry by making vast improvements to propel the leader in this space - Amazon Alexa - to new heights.

We're looking for a Knowledge Engineer to join us in sunny Santa Barbara and help us expand Alexa's knowledge base. As a Knowledge Engineer, you will be responsible for identifying opportunities to improve Alexa's understanding and answering capabilities, obtaining and structuring data, and using that data to create delightful voice and multimedia experiences for Alexa customers. Your goal is to make Alexa the smartest virtual assistant in the world. We're looking for someone that has a background and passion for these subject matters and gets excited by the prospect of helping Alexa users have more enjoyable experiences when asking related questions.

In this role, you will:
· Identify new content opportunities within Alexa to fill gaps in our understanding
· Leverage your expertise in educational facts to innovate on behalf of Alexa, enriching the ways customers receive information
· Ingest and structure data to expand Alexa's ability to understand and answer questions for a vertical
· Closely monitor specific KPIs and drive improvements in question success rate
· Partner with software developers, product managers, and business leaders to enhance Alexa's key functions worldwide
· Develop and manage complex data pipelines
· Drive new customer experiences, all the way from ideation to launch

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree in related field
· Experience working simultaneous projects with cross-functional teams
· Experience performing analytical problem solving