Manager Catalog I

Job description

DESCRIPTION

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since 1995 we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon is the earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you have what it takes then this is your chance to work hard, have fun, and make history.

Key responsibilities include:

· High on Stakeholder management.
· Quick in analyzing large set of data and interpreting insights
· Contribute inputs towards increasing amazon search relevance by effective process queue management as well as ensuring people and performance metrics
· Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
· People management i.e. appraisal, training and mentoring talent to grow within the organization & control attrition
· Ensures employees growth & development, set priority, drive motivation & engagement for employees
· Monitor real time service levels and schedule adherence
· Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems
· Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required
· Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality
· Active participation in building the team & raising the bar in hiring process
· Work closely with stakeholders for each business to ensure that their expectations are being met & surpassed
· Work closely with the engineering teams to ensure that tools and systems are continuously enhance
· Bring in thought process while setting new SOPS and reporting mechanisms and set them up with high efficiency
· Should roll up sleeves and work with data at ease

Desired profile

BASIC QUALIFICATIONS

· Post Graduate degree in any discipline
· 4 plus years’ experience with Seller/ Customer service required
· Candidate shall be flexible to work in US timezone.
· 24/7 availability, including willingness to work on weekends, and outside of the "standard" work day
· Applicant needs to be in a direct People Management role at least for 6 months+
· Prior experience in managing a team of at least 10
· Significant email and online seller/customer service experience preferred
· Demonstrated ability to build, develop , direct and manage a group
· Ability to handle complex and ambiguous scenarios
· Ability to organize , prioritize and schedule work assignments
· Ability to effectively and efficiently complete difficult goals or assignments
· Willingness to work with sensitive issues, including but not limited to:
- Adult content
- Religious and philosophically sensitive issues
- Alcohol, tobacco, weapons and other potentially offensive products
· Confident in using Microsoft Package (especially Excel)
· Confident to work with large volumes of data