Offers “Amazon”

Expires soon Amazon

LOAA Case Analyst

  • Las Vegas (Clark)
  • Administration

Job description

DESCRIPTION

Position Description:
Amazon's Leave of Absence & Accommodation (LOAA) team in the HR Services organization is building a best-in-class case management program to deliver leave of absence, disability and accommodation services to Amazon employees across the U.S.

The LOAA Case Analyst provides case management for all types of leave of absence and disability life events. The LOAA Case Analyst is highly skilled in conducting telephonic outreach and answering questions, understanding the employee's situation, responding to changing circumstances and needs, and assists the LOAA Case Manager in paving the way for a connected and trusted case management experience. The LOAA Case Analyst will facilitate all initial case activity, determine eligibility for any corresponding leave/disability plans, generate corresponding letters/emails and act on behalf of the LOAA Case Manager in ensuring timely returned phone calls.

Essential Responsibilities:
· Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees, including incoming/outgoing contact will be conducted by phone, email, US mail and/or instant messaging
· Provide claim support to a team of 10-15 LOAA Case Managers with caseloads of 150-200 cases per day
· Facilitate employee initial interview task for all new leave and disability events
· Determine leave and disability eligibility and generate required notifications within established time periods
· Serve as an additional point of contact for assigned employees and/or assigned LOAA Case Managers to provide customer service support, including reviewing medical documentation to appropriateness and completeness
· Critically assess and adjust the case management plan to an employee's changing needs and at the direction of the assigned LOAA Case Manager
· Troubleshoot issues and seek to remove barriers before, during, or after a leave event
· Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
· Identify and solve problems that may arise, sometimes with limited information
· Communicate regular updates to employees and stakeholders both verbally and in writing
· Ensure compliance with standard work, federal/state regulations, and company policy
· Maintain system records to ensure accurate and timely information/documentation
· Other duties as assigned

Desired profile

BASIC QUALIFICATIONS

· 2 years of related experience, to include: HR related experience, previous work in a medical office, customer service or claims management operations
· Intermediate proficiency in MS Word, Excel, and Outlook

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