Offers “Amazon”

Expires soon Amazon

IT Support Engineer

  • Herndon, USA
  • Design / Civil engineering / Industrial engineering

Job description

DESCRIPTION

Are you passionate about helping people solve IT problems? Do you love being a part of an exciting and creative environment? Join Global IT Support! We're looking for people who strive to “Work Hard. Have Fun. Make History.”

Amazon, is seeking bright, adaptable, and hardworking applicants to work at our corporate office in Herndon, Virginia. You will work with content creators and developers to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer excels in a dynamic team environment and possesses excellent communication skills. You should have a high degree of technical aptitude over a large scope of IT software, hardware, server and networking disciplines. Training and mentoring will be provided and you can expect to grow your career in this role.

Regular activities include:
· Windows/Mac/Linux OS deployment and support
· User hardware/software/peripheral support
· Remote support
· LAN troubleshooting and support
· Systems administration
· Hardware procurement and asset management
· Creating and maintaining documentation
· Mentoring and handling escalations from junior technicians

Desired profile

BASIC QUALIFICATIONS

· 2+ years' hands-on IT Support experience in a production environment.
· 2+ years' experience supporting Microsoft Windows 7 or Windows 10
· Proven skills in PC repair, troubleshooting, deployment, and liquidation.
· Experience supporting one or more of: Mac OS X or Linux.
· Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
· Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

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