IT Incident Response Call Leader

Job description

DESCRIPTION

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.

Amazon, one of the top 100 companies in the United States, has an immediate opening for an Incident IT Call Leader in our Austin corporate office. The successful candidate must have demonstrable leadership skills in a fast-paced environment. She/he will ensure fast and accurate high-severity triage for a global remote support organization, lead root cause investigation, implement changes to avert future risk and drive process improvements for Global Operation teams. Candidate must be forward thinking with a high degree of customer service focus and excellent communication skills. The Incident IT Call Leader serves as the liaison and escalation point to Field Operations and Field IT.

Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Desired profile

BASIC QUALIFICATIONS

· 3+ years problem management experience
· 3+ years in incident management
· Experience supporting Field IT and Operation Partners in resolving and communicating high-severity problem impacts, defining root cause, and driving tasks to remove future risk.
· Experience communicating cross-functionally and across all management levels
· Bachelor's degree required
· Project management skills
· Technical experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management