Offers “Amazon”

Expires soon Amazon

FBA Investigations Assistant

  • Bengaluru (Bangalore Urban)
  • Infra / Networks / Telecom

Job description

DESCRIPTION

Amazon.in's Fulfillment by Amazon (FBA) team is seeking multiple Superstar Investigation Assistants to manage investigation cases supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon.in's customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service.

Responsibilities include:
• Assist with investigation and root cause resolution for high impact FBA Merchant and Customer Issues.
• Identify root cause for issues ranging from ISS tickets to Credit Ops and Andon Cord tickets. Assist with the improvements to software (tools), creation of standard operating procedures and processes for Amazon's Fulfillment Center Operations, Technical Account Management for Merchants (TAM) and Customer Service (CS) associates.

Desired profile

BASIC QUALIFICATIONS

- Exceptional analytical and data gathering skills.
- Experience problem solving, including the ability to recognize non-obvious patterns
- Experience with fraud or risk investigations
- Experience prioritizing multiple tasks of competing priority with the ability to meet deadlines
- Ability to maintain high levels of confidentiality and data security standards
- A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
- A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
- Clear oral and written communication skills.
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Willing to work overtime and weekends
- Ability to deliver results and perform at a high bar

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