ES Tech, UX Researcher

Job description

DESCRIPTION

Amazon’s ES Technology team, part of HR, is seeking a UX Researcher to help execute product strategies, working closely with partners to understand the largest challenges and opportunities they face. This role is located in Seattle, WA.

We are a dynamic and diverse team with members in several different countries. We help to enable employee self-sufficiency by providing simple, intuitive tools with personalized content that can be accessed anywhere, by any device. We use a variety of data sources to better understand customer needs and partner with global shared service teams to develop self-service solutions to help HR create a world-class experience for employees.

You will need to think strategically, be creative and negotiate design solutions in relation to business goals, help collect and analyze user behavior. You will help identify and incorporate complex technical and business requirements into research and help advocate research findings to diverse audiences through written reports and in-person presentations.

Key responsibilities
You are highly collaborative, with a strong record of influencing outcomes and proposing well-informed new directions. You will utilize your unique knowledge and talent to drive actionable insights that help guide decisions as we create engaging, beautiful, and customer-focused experiences.

In addition, you will:
· Support scaling of your expertise through collaboration, coaching, and sharing research best practices with partners across Employee Services
· Dive deep in both qualitative and quantitative data to bring forward new insights that generate content innovations.
· Employ the best research method(s) based on research questions, timeline and resourcing.
· Identify and prioritize research questions based on analysis of existing content designs, business needs, project goals, and risks.
· Uncover insightful and actionable research results that drive tactical and strategic content decisions.
· Deliver impact, as measured by changes to the content design and development roadmap.

What you bring:

You have a deep understanding of UX research methods and best practices, but you also have a nimble, creative and pragmatic approach, and you're interested in pushing the boundaries of agile research. You are a passionate, curious researcher with strong observational and analytical skills, an impressive ability to collaborate with other teams and designers, and a relentless determination to do what is right for Amazon's internal customers. You can work with minimal direction while delivering high-quality outputs. You will work on overlapping projects, so you are good at multi-tasking, juggling competing priorities, and organizing yourself to ensure you deliver on your commitments.

You also bring:
· Applied expertise in user research best practices.
· An ability to communicate results and opportunities in clear, concise, and compelling ways across different audiences and senior levels of leadership.
· An ability to manage ambiguity, work autonomously and multi-task in an agile environment.
· A clear passion for making a positive impact on customers lives through your work.
· Eagerness to continually learn, grow and improve the craft of UX research.

PREFERRED QUALIFICATIONS

· Experience from working in a fast-paced software development environment within a highly entrepreneurial organization.
· Demonstrated ability to effectively interact with users of all ages and diverse backgrounds.
· A healthy mix of expertise in qualitative and quantitative methodologies.
· Good understanding of the software, design, and content development life-cycle.
· Experience with agile software development and how user research fits.
· UX Research experience in non-US markets.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

** Open to considering talent in virtual locations in the USA as
well. **

Desired profile

BASIC QUALIFICATIONS

· 3-4 years of applied industry experience conducting UX research.
· Bachelor’s in Human-Centered Design, Human Factors, Cognitive/Experimental Psychology, Cognitive Science, Anthropology, or related discipline.
· End-to-end experience with all aspects of the user research lifecycle (study design, recruiting, moderation, analysis, reporting, communicating).
· Applied experience with usability testing, remote testing, concept evaluation, field research, and survey design.
· A strong portfolio demonstrating past work experience and deliverables (e.g.: study plans, reports, and data visualizations).