Delivery Experience - Transportation data Analyst

Description de l'offre

DESCRIPTION

Amazon is seeking a Delivery Experience Analyst with project management experience to help us continue to improve our delivery processes. The role is to be the Voice of Delivery Experience, analyzing the processes and understanding areas for improvement.

This role is based in Paris.

Responsibilities include, but are not limited to:

· Completing analysis of processes and procedures with a mind to improve the Delivery Experience and its key metrics
· Analyzing high volumes of data to understand root-causes of transportation defects
· Building and driving innovative solutions to improve the delivery experience and performance metrics
· Ensuring communication bridges are initiated and upheld between transportation teams, carriers and customer service.
· Building reports and dashboards to monitor customer experience metrics
· Identifying and challenging any negative effects on the Delivery Experience prior to new launches and improvement projects
· Proactively manage large scale impacting issues

We are looking for the right person with a mix of quantitative, consultative, and facilitation/leadership skills. The successful candidate will have a documented track record in driving change; and in significantly improving processes, and will know how to be effective in fast paced environments.

Profil recherché

BASIC QUALIFICATIONS

· Fluency in French & English is mandatory
· BA or BS in Engineering, Mathematics, Economics, Statistics, Computer Science or another technical field
· Excellent speaking-listening-writing skills, attention to detail, proactive self-starter
· Strong track record of cross organizational relationship building
· Experience with IT-based root cause analysis and process design
· Able to write SQL scripts for analysis and reporting
· Strong Analytical skills