Data Center Training Specialist

Job description

DESCRIPTION

Amazon is looking for a Training Delivery Specialist (TDS) to join our Infrastructure Operations team to provide technical development training to our data center technicians and engineers. As a key leader in people development, you will have an opportunity to own a comprehensive data center training program, conducting end-to-end analysis to develop a comprehensive training program and managing technical trainers.

The ideal candidate will be highly motivated with a proven track record of developing training content and delivering training to others. This individual should have a data center background, excellent writing skills, and the ability to translate complex technical content into easy-to-understand training.

The successful candidate will have the opportunity to:
· Act as a training subject matter expert in Data Center Operations (DCO) for the development of training on various policies, processes and procedures
· Conduct training needs assessments on a range of requests
· Use eLearning authoring tools to develop engaging training content
· Deliver practical, hands-on training for Infrastructure Operations teams
The primary responsibilities for the DCO Training Specialist include:
· Collaborating with training team members to ensure training classes are scheduled in accordance with our global curriculum
· Liaising with Infrastructure Operations teams and other stakeholders to determine their needs and requirements
· Organizing and delivering instructor led training for Infrastructure Operations teams
· Overseeing training and documentation projects, including daily/weekly reporting responsibilities
· Creating and updating training content (in various forms/formats), assessments, documentation and practical training to further enhance our training curriculum
· Writing and enhancing technical and operational processes and procedures
· Reviewing relevant training content and documentation prepared by other members of the training team and supplying timely feedback
· Working with managers to coordinate training exercises

Desired profile

BASIC QUALIFICATIONS

· 5+ years of server Operating Systems experience
· 3+ years of Data Center experience
· Server Hardware Troubleshooting experience
· Basic Network operation / support experience
· Understanding of Data Center hygiene, safety, and security
· Previous experience in training/education/mentoring
· Understands the content development process
· Recent and relevant hands on experience creating training materials and/or written instructions/procedures
· Proficient with Microsoft Office products (excel, word) and web-based operational tools
· This position requires that the candidate selected be a U.S. citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph