Data Center Technician

Job description

DESCRIPTION

At Amazon Korea, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

Amazon Data Center Operations team deploys and maintains the servers and infrastructure in our data centers. Amazon uses large-scale, high-density data centers and we support our customers 24x7 all year, so work is by shift, on-call or a combination. The cloud business is continuously growing and offering new features, so our data center infrastructure is always dynamic and expanding.

Core Responsibilities
· Maintain efficiently a high level of system reliability by prioritizing and resolving trouble tickets related to Systems and Network hardware problems
· Linux server and XEN service virtualization troubleshooting
· Remediate physical layer outages on both Systems & Network
· Participate in Data Center power & cooling events
· 24x7 On-Call requirements and shift rotations
· Install & configure racks in-line with internal SLAs
· Triage & resolve trouble tickets for all devices
· Physical replacement of server and network devices
· Define metrics to increase our customer uptime
· Enforce Amazons Security Best Practices
· Interact with third party vendors & contractors
· Contribute ideas to improve operational efficiency
· Participate in and deliver on a number of local/regional/global projects
· Participate in team meetings for metric analysis and project status updates
· Contribute in building the world's largest Cloud infrastructure
* This role involves covering 24x7 shift rotation

Desired profile

BASIC QUALIFICATIONS

· 2~5 years of IT infrastructure experience
· Basic understanding of data center facilities
· Solid Understanding of Linux/Unix Administration
· Server Hardware Troubleshooting and hands-on experience
· Experience in Network Protocols: TCP/IP, Ethernet, L2/L3 technologies
· Network Hardware: Copper, Optical Fiber Cabling, Switches and Routers etc.
· Experience with task tracking, prioritization and escalation procedures
· Strong Communication Skills
· Business level of verbal and written English proficiency
· BA/BS in technical field or equivalent practical experience
· Ability to lift and move 20 kg of equipment
· Passionate about IT infrastructure and hardware