Customer Service Associate,German Speaking (Retail Department)

Job description

DESCRIPTION

Amazon Cape Town is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join our German retail team in a position as a Customer Service Associate.

Your mission will be to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.

Responsibilities:
· Attend to all customer queries relating to online orders or the ordering process via email and phone
· Provide account support to customers
· Act as an advocate for our customers, reporting and acting on observed areas for improvement
· Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers
· Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
· Ensure internal reference pages are updated

What do we offer:
· Competitive Salaries
· Medical Aid Contribution (including Spouse and up to 3 children)
· Carer Growth Opportunities (locally and globally) within an exciting and fast growing global company
· Work Visa
· Quarterly performance bonuses
· Part time options available (no less than 20 hours)

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications
· Excellent verbal and written skills in German
Or Good command of spoken German, basic written skills
· Excellent command of English Language (verbal and written)
· Matric or equivalent qualification (Grade 12/Standard 10)
· Solid typing, phone, and computer navigation skills
· Ability to efficiently navigate the internet
· Ability to thrive in a fast-paced work environment while maintaining high quality outputs
· Ability to work as an effective team member
· Strong interpersonal skills
· Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)
· Positive attitude and a passion for providing excellent customer service
· Effective communication and written skills