Customer Service Associate, German Speaking (Retail Department)

Job description

DESCRIPTION

Work for a company that delivers to extreme locations!
https://blog.aboutamazon.com/transportation/amazons-most-extreme-delivery

Amazon Cape Town is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join our German retail team in a position as a Customer Service Associate.

Your mission will be to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.

Responsibilities:
·  Attend to all customer queries relating to online orders or the ordering process via email and phone
·  Provide account support to customers
·  Act as an advocate for our customers, reporting and acting on observed areas for improvement
·  Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers
·  Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
·  Ensure internal reference pages are updated What do we offer:
·  Competitive hourly rates
·  Medical Aid Contribution (including Spouse and up to 3 children)
·  Provident Fund Contribution
·  Career Growth Opportunities (locally and globally) within an exciting and fast growing global company
·  Work Visa Assistance
·  Part time options available based on business need (no less than 20 hours)
·  Free door-to-door transport should you work during unsociable hours and stay within the designated transport zone, which is a 30km radius from our offices in Wembley Square, Gardens Cape Town.

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications
·  Excellent verbal and written skills in German Or Good command of spoken German, basic written skills
·  Excellent command of English Language (verbal and written)
·  Matric or equivalent qualification (Grade 12/Standard 10)
·  Solid typing, phone, and computer navigation skills
·  Ability to efficiently navigate the internet
·  Ability to thrive in a fast-paced work environment while maintaining high quality outputs
·  Ability to work as an effective team member
·  Strong interpersonal skills
·  Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)
·  Positive attitude and a passion for providing excellent customer service
·  Effective communication and written skills