Curriculum Developer

Job description

DESCRIPTION

Who We Are
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most innovative, and #2 most admired. Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.

Amazon Web Services has an opening for a Curriculum Developer who thrives in a dynamic, fast-paced environment and has a strong training and development background. As a curriculum developer, you will be responsible for analyzing, designing and developing high quality training content for technical and non-technical learning programs for AWS Support's global sites. This role focuses on instructional design and curriculum development. This is not a training delivery role as it does not involve regular classroom delivery of training (other than periodically assisting with Train-the-Trainer sessions). You will play a significant role in the training and development of a successful and effective global support team.

The primary responsibilities for the Curriculum Developer include:
· Collaborate effectively with AWS Service teams, subject matter experts (SMEs) and others on the AWS Support team to develop technical training content as well as non-technical curriculum
· Use project management tools to independently manage multiple concurrent content development projects.
· Design and develop training materials and programs applying adult learning principles and systematic instructional design to create learning content that best fits the needs of the learner (includes online, classroom, virtual instructor-led training and blended learning).
· Contribute to the development and implementation of new learning models and content design templates.
· Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment. Lead process improvement efforts.
· Develop exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies.
· · Lead needs analyses and learning strategy development activities to improve individual and organizational performance through learning.
· Develop reports to evaluate program results to continuously improve learning effectiveness.
· Support and incorporate use of our Knowledge Base into learning methods and strategies; support and help drive knowledge centered support methodologies.
· Provide train the trainer sessions (classroom or virtual/remote) to support implementation of training programs across the AWS global enterprise.
· Coach and mentor junior developers in use of tools and instructional design methodologies.
· On board new team members to team standards, tools and processes.

Desired profile

BASIC QUALIFICATIONS

The ideal candidate will be passionate about the growth and success of AWS Support employees and our customers. Candidates will have experience in designing, developing, and implementing a wide range of large-scale training solutions. They will also have the following attributes and qualifications:
· Four or more years of experience in a curriculum development role or similar.
· An undergraduate degree in communication, education or related field (or a technical field).
· Experience developing and supporting training for technical/IT related positions
· Experience with technical customer service organizations
· Familiarity with SCORM, online learning, learning technology and/or web design or development skills.