Cloud Support Engineer - Database

Job description

DESCRIPTION

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly.

We are seeking Cloud Support Engineers with a specialty in database technologies.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications
· Strong Linux system administrator skills
· Strong skills in one or more of following:
o Oracle
o MS-SQL
o Mysql
o PostgreSQL
· Db performance tuning and troubleshooting
· Experienced setting up monitoring / alarming for production DB environments
· Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak
· ETL experience in managing data workflow jobs
· Experienced with linux system monitoring and analysis
· Good understanding of distributed computing environments
· Technology-related Bachelor's degree or equivalent work experience
· Excellent oral and written communication skills
· Customer service experience / strong customer focus
· Strong multi-tasking skill
· Strong analysis and troubleshooting skills and experience
· Self-starter who is excited about learning new technology
· Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend.
· Position based in North Dallas County, TX