Cloud Support Engineer - AWS

Job description

DESCRIPTION

Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform?

Amazon Web Services (AWS) is looking for experienced and motivated technologists who align with our Leadership Principles and possess a unique balance of technical depth and strong interpersonal skills. Amazon.com has built a reputation of excellence in Web-related technologies and services. Amazon Web Services (AWS) is now in the Metro DC area. We are carrying on that tradition while leading the world in Cloud technologies. With Amazon Web Services you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into the Cloud.

What can you expect from a life in the Amazon Cloud? You will be surrounded by people that are passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Interact with leading technologists around the world
• Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events
• Drive projects that improve support-related processes and our customers' technical support experience
• Write tutorials, how-to videos, and other technical articles for the developer community
• Work on critical, highly complex customer problems that may span multiple AWS services

Desired profile

BASIC QUALIFICATIONS

· This position requires that the candidate selected be a U.S. citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.
· Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or equivalent experience
· 2+ years' experience in a technical position
Must have demonstrated proficiency in these areas:
· Any flavor of Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc)
· experience with scripting
· experience with networking
· Troubleshooting / Support experience
· Open to working shifts, including overnight shifts