ATS Operations Engineer

Job description

DESCRIPTION

Amazon Web Services is seeking a highly motivated person to join our Data Center Engineering Operations (DCEO) Team. The group works to support the critical physical infrastructure that supports Amazon Web Services. Specifically, this team directly supports day to day operations staff as the primary technical resource for the Automatic Transfer Switch (ATS) fleet. The position will be focused on overall availability and reliability of redundant power devices. Additionally the candidate must adhere to all safety and security policies and meet all defined service level agreements of the ATS Operations program.

The candidate will assist site engineers and ATS Ops Leads with daily operational tasks that include but are not limited to: developing procedures, providing training to operations, root cause analysis on ATS failures, support ATS firmware upgrades, support ATS hardware replacements, support new construction ATS installations, ATS fleet management and uniformity, ATS vendor management, ATS asset auditing, ATS technical support and lastly provide metric availability reporting on a weekly basis.

The candidate will not only assist in maintaining a high reliability and performance but also keep operating costs in facilities at a minimum while supporting the ATS program. The ATS Ops Coordinator is the window into the data center front line and will be called upon to provide updates during large-scale events regarding ATS hardware and peripheral hardware.

(Please note this role is available in the following locations: IAD, PDX, SFO, and CMH)

Responsibilities
· Interact and provide support to Facility Managers and site operation teams not limited to the following training, troubleshooting and support for the ATS Ops program
· Direct and lead initiatives/projects related to ATS Program
· Independently lead work groups on large-scale projects
· Manage multiple vendors at once
· Create, review, and approve process documentation
· Follow, and improve accurate and complete support procedures, system documentation, and issue tracking entries
· Maintain SLAs through the implementation of proactive detection, event correlation and reporting
· Create, review and approve Change Management (Work Orders) related to ATS Ops activities
· Provide logistics and warehousing support for ATS Ops program

Physical Requirements
All physical requirements are expected with reasonable accommodations
· Walk job sites in uneven terrain.
· Work at heights and from ladders.
· Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more.
· Work shifts longer than eight hours in duration.
· Coordinate body movements when using tools or equipment
· Reach and stretch to position equipment and fixtures while maintaining balance
· Bend or twist the body into unusual positions while working
· Perform physical tasks all day without becoming overly tired
· Use hands to manipulate small wires and objects
· Push or pull heavy objects into position
· Work in a noisy environment
· Work at depths, such as under raised floors

PREFERRED QUALIFICATIONS

· 3+ years of experience in warehousing, stocking/inventory & capacity planning
· 3+ years of experience in HVAC, Electrical, IT or working in a commercial building environment
· 3+ years of experience working with building management systems and/or electrical power monitoring systems
· Electrical or Mechanical Journeyman license
· NFPA 70E certification
· Meets/exceeds Amazon’s leadership principles requirements for this role
· Meets/exceeds Amazon’s functional/technical depth and complexity

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Desired profile

BASIC QUALIFICATIONS

· 2+ Years of Experience and working knowledge of ATS and backfeed procedures
· 1+ years of experience working with written and designed working SOPs for different procedures
· 2+ years of experience using Microsoft Office products including Excel, Word, and PowerPoint
· 2+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience