Associate - Retail Process, JP

Job description

DESCRIPTION

Job Description:
In this role associates are required to understand different operational techniques and have high level of attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process. This role would report to the Team Lead or the Operations Manager.

Key responsibilities:
· Meets and/or exceeds the set productivity and accuracy targets.
· Participate in ad-hoc operational projects and audits
· Understand operational goals, vision, charter and process steps
· Execute on assigned project components of specific audit processes
· 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Follow SOPs as prescribed and provide inputs to improve the process

Desired profile

BASIC QUALIFICATIONS

· Any UG Degree (JP Lang specialists will require at least basic level cert.)
· Proficient in Internet navigation
· Has problem solving skills and attention to detail.
· Has good written and oral communication skills
· Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes
· Drive process/system improvements basis ongoing trends/gaps identified
· Carries out tactical issue based communications with internal teams
· To receive security clearance all candidates must undergo a background check.
· Proficiency in computer applications and a flair for browsing the internet