Amazon Web Services Security Operations Center (AWS-SOC) is looking for an individual to work as an Associate SOC Analyst that embodies our 14 leadership principles; especially strong in Customer Obsession, Bias for Action, and Earns Trust. This individual will work within the SOC in order to respond to all physical security events affecting or threatening AWS data infrastructure, associates, operations, and assets worldwide.
The Associate SOC Analyst will work with leaders to adhere to procedures and Service Level Agreements concerning AWS security processes. The Associate SOC Analyst will also manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers. Additional responsibilities include functions such as intrusion detection, access control and internal SOC coordination.
The successful candidate must have a proven record of accomplishment of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment while multi-tasking. The candidate will also be able to follow SOC tasks and procedures, and using discretion when dealing with sensitive information. The AWS SOC is a 24/7/365 operation and shift work will be required to include nights and weekends.