The goal of our team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services. To that end, Amazon is seeking a disruptive and groundbreaking thinker to provide strategic and tactical leadership over maintenance, repair and vendor management operations to support the Global Specialty Fulfillment, AMZL and Specialty Retail businesses across the North American market from our Amazon Maintenance Operations Center located in Tempe, AZ. The AMOC EAM Business System Analyst will be responsible for planning and scheduling work to be performed by vendors at Amazon sites around the globe as well as the configuration, business process analysis, reporting and training for the EAM system. This position will act as the liaison between the EAM software development team, fellow EAM Business System Analysts and business owners (i.e. - AMOC Leadership and RME field teams).
· Identifying the scope and analysis of required level of planning and overall scheduling of maintenance activities given available resources, criticality of work, and available maintenance windows.
· Managing the work order backlog to include leveraging AMOC Escalation Specialists and Regional Portfolio Managers as needed.
· Prioritizing the corrective and project work orders to be planned and scheduled.
· Identifying specific safety hazards associated with planned maintenance activities.
· Listing all materials and any special tools or equipment needed to perform the work to maximize vendor technician wrench time.
· Collaborate with other stakeholders to estimate the cost of each work order in terms of direct labor, materials required and total cost.
· Planning parts and materials for reliability improvement projects to improve operation or equipment efficiency and to increase system reliability and performance
· Compiling equipment information into a job package that is ready for technicians to accomplish for scheduled PMs; clearly communicating the critical steps in the work process as applicable.
· Collecting necessary engineering drawings, technical documents and specifications and attaching them to the work order.
· Creating PM forecasts and communicating to leadership.
· Developing and maintaining accuracy of equipment metadata by regularly collecting and inputting information, such as; manufacturer, model, serial number, and system structure information. The data is maintained in EAM and equipment is labeled/barcoded or identifiable in the facility.
· Ability to travel as needed (up to 25%).