Digital Solution Manager

Job description

Shaping the future of travel is important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.

Our business success relies on our people being always passionate about what we do. We believe in aiming for excellence, taking responsibility, working together and putting our customers first.

We encourage you to be part of new and exciting projects and for you to take the lead when it comes to your progression.

Since mobility allows you and Amadeus to grow, we always look internally first when searching for candidate.

Summary:

Be the focal point for engagements between MEA airline customers and Amadeus Digital solutions.

Provide specialist knowledge and insight into the digital landscape as well as expertise on Amadeus solutions related to digital services, digital marketing and consulting.
Translate airline's business objectives & strategy into recommendations and requirement deliverables, including solution options.
Help Account Management identify and prioritise business opportunities.
Contribute to customer satisfaction, retention and upsell of the airline digital products and services by being responsive to customer needs and proactively proposing IT solutions and services relevant to the customers’ business.
Key member of the extended account team to ensure the right level of service to customers.

Main responsibilities:

Vision & Strategy

· Understand the Amadeus strategy and vision around IT/Digital and apply it to solution management.
· Understand customer business drivers, strategy, challenges, and decision processes to propose adapted solutions.
· Assist Account Management in defining the Account Development Plans (ADP) according to agreed timing and standards.

Customer Management

· Develop existing relationships with both IT and Business executives at the appropriate functional level to reinforce and sustain strategic partnership with customers.
· Support Airline IT sales and local Account Managers in the promotion and sale of Airline IT Digital Solutions to existing customers.
· Attend business review and regular meetings with customer, when appropriate.
· Deliver product-related presentations including product demonstrations, supported by Product Management when needed.
· Undertake post implementation support activities to ensure customer understands full capability of the functionality delivered.
· Ensure that delivered solution or service to customer corresponds to what is defined in the contract.
· Lead/Chair Product Bi-laterals meetings.
· Develop and manage good relationship with customers while preserving Amadeus’ interests.

Business Development

· Assist Marketing Portfolio and Product management in identifying new product opportunities.
· Analyze customer products and service requirements, propose improvements, and Develop and monitor Plans.
· Identify up-sell opportunities during the on-going delivery of IT services and ensure the proposal to meet airline requirements.
· Assist the customer in formalising any functional requirements, initiate the CP process and ensure the customer requirements are understood, obtain sizing in due time, and build commercial proposal.
· Assist Marketing Portfolio and Product management in gathering Competitive information and in customer satisfaction survey.
· Identify consulting opportunities.

Internal Communication

· Ensure and facilitate high degree of interaction with Product Management and Portfolio.
· Assist the IT Delivery Manager in Product implementation and bespoke development monitoring.
· Actively share account information within the Extended Account Management team and with other stakeholders.
· Collaborate to knowledge creation, sharing and maintenance with commercial support teams (Portfolio Management, Sales Engineering, Legal, etc.).
· Identify, share and re-use functional Best Practices, experiences, and lessons learnt.

Resources & Skills Development

· Stay up-to-date with product evolutions and Portfolio expansion to advise customer on new functionalities and solutions.
· Participate in a continuous improvement process for measuring and improving performance, satisfaction and skills (via targeted training).

Requirements

· Education: Masters level university degree (preferably in Computer Science, Business Administration and/or Sales & Marketing)
• Functional expertise on Airline IT Digital (e-commerce & mobile) product offering, digital marketing, knowledge on Altea product offering (reservation, loyalty, ticketing), Fares and pricing, payment solutions or broad knowledge of equivalent competitors’ products.

• Minimum 3 years experience of Amadeus IT/Digital product range / product strategy or equivalent competition products.

• Experience in client facing job roles with additional airline industry and/or consulting background is a plus.

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